Answers to your Questions
TERMS AND CONDITIONS
Welcome to the marygowild.nl terms and conditions, which apply to all items ordered from our webshop. Please read through them carefully before placing your order. By using this website or placing an order you agree to be bound by the terms and conditions set out below.
Please note: once your order has been confirmed, we will not be able to make any changes to that order.
To make a purchase from marygowild.nl, select items and add them to your online shopping cart. When you have chosen your items, proceed to the checkout. Here you will need to select a delivery option for your order, enter your personal details (including name, telephone number, billing address and delivery address) and choose your payment method. You will be shown a summary of your order and have the opportunity to make changes.
When you place an order on our website we shall email you an order confirmation email showing the details of your order. Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before finishing your order.
Please note: All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are regular EU sizes.
Once your order has been confirmed, we will not be able to make any changes to that order.
We aim to deliver your order within two working days for EU and UK orders, and up to five working days for all other international shipments. However, sometimes during busy sale periods, deliveries may take longer. As soon as we have processed your order, you will receive a PostNL track-and-trace code (or a confirmation that your order is ready for in-store pick-up).
Please note: no changes can be made to the delivery address you have provided once your order has been placed.
All orders are shipped from The Netherlands. Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. If you would like to specify a dedicated place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page. Please note: once your order has been confirmed, we will not be able to make any changes to that order.
As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your package please contact us.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is picked and packed, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items. We don’t expect this to happen, though.
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 30 days. You are required to return unwanted orders by post at your own cost. Customers who are not completely happy with an item can also return it to us at our Mary Go Wild store at Zeedijk 44, Amsterdam.
Refunds will be credited to your original method of payment.
We do not offer refunds if they have been used or the seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the tags intact and with the order confirmation you received after completing payment.
We have made every effort to display the colors of our products as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display will accurately reflect the color of the product on delivery.
We continually update our website. From time to time our store may run special local promotions which may not be available on our website or we may offer special discounts online that are not available in-store. Additionally, some website promotions may not be available to customers in particular parts of the world.
We have taken every care in the preparation of the content of this website. Certain clickable links in this site will lead to websites which are hosted by any of our preferred partners. By visiting these links you will leave the website and we have no control over the material on any website which is not our own.